If you take care of the employees, they will take good care of the guests, who in return will come back and increase the business. This is the premise that gives the motto to the interview where were approached subjects as: the inherent challenges to the management of a structure as big as Pine Cliffs Resort; the seasonality of the Algarve region; the period of adaptation to a new culture and organization; the challenges of hospitality; or initiatives taken to promote retention of talent.

Read the entire interview here (portuguese only).