The United Investments (Portugal) respects the privacy of its clients and suppliers. This privacy policy describes who we are, how we may use your data, how we process it, who we share it with, how long we keep it, as well as how to contact us and to exercise your rights.
Who are we?
Your data will be processed by United Investments (Portugal) – Empreendimentos Turísticos SA, collective person no. 501577815, with headquarters at Av. da Liberdade, nº 224, 7º, 1250-148 Lisboa, hereinafter referred to as "UIP" or "we". This UIP is responsible for the processing of personal data within the meaning of the General Data Protection Regulations.
For questions relating to the processing of your personal data you should contact us to the following e-mail: dpo@uip.pt
Why do we need your information?
The UIP will process your personal data for the following reasons:
It is necessary to process your data in order to carry out the contract entered into between yourself and the UIP, or to perform pre-contractual procedures at your request. If you do not make your data available we will not be able to provide you with the requested or contracted services.
Your data will be retained for this purpose for:
Clients’ personal data may be used by the UIP for dispute management. The legal basis for this is the legitimate interest on the part of the UIP. The data shall be retained for the time period required for it to exercise its rights.
The UIP may use your data to send you information about its products and services. This data processing will only be carried out with your consent, provided at the time of the reservation, check-in, in any of our online and offline forms or using the any contract form. If you agree, you will receive marketing communications. If you do not provide us with your personal data (name and email) it will make it impossible for the UIP to send you marketing communications.
You may at any time oppose this data processing.
Your data will be retained for this purpose for a 25 years period.
The UIP may use your personal data to assess your financial situation, personal preferences, interests and behaviour, so as to improve our products and services. The UIP will not take any decision based on profiling that has a legal effect on you.
This data processing will only be carried out with your consent, provided at the time of the reservation, check-in, in any of our online and offline forms or using any contract form.
You may at any time oppose this data processing.
Your data will be retained for this purpose for 25 years.
You can send us your suggestions or complaints regarding the services provided by the UIP via our email dpo@uip.pt or phone number +351 289 500 100. Your personal data will be used based on the legitimate interests of the UIP and your consent. The UIP will collect data to analyse and resolve the situation made in your suggestion or complaint.
Your data will be retained for this purpose for the time needed to resolve your issue for a maximum period of 12 months.
It is necessary to process your data in order to carry out the contract entered into between yourself and the UIP, or to perform pre-contractual procedures at your request. If you do not provide your data we will not be able to fulfil the contractual obligations.
Your data will be retained for this purpose for 25 years.
Suppliers’ personal data may be used by the UIP for dispute management. The legal basis for this is the legitimate interest on the part of the UIP. The data shall be retained for the time period required for it to exercise its rights.
The UIP's supplier data, in particular with regard to employees, may be disclosed to the UIP clients in order to comply with legal or contractual obligations.
Will my information be shared with others?
Your personal information may be disclosed:
Personal data may also be accessed by the UIP Group internal and external auditors, with the guarantee that it will remain confidential and will not be used for purposes other than auditing.
Your data will be processed within the scope of the European Union.
What are my rights?
At any time, you can ask us:
Your requests will be processed with care so that we can ensure the effectiveness of your rights. You may be required to prove your identity to ensure that personal data is shared only with its owner.
You should be aware that in certain cases (for example, due to legal requirements) your request cannot be immediately satisfied.
On either occasion, you will be informed of the measures taken to this effect within one month from the time the request is made.
You also have the right to submit a complaint to the Comissão Nacional de Proteção de Dados (National Commission for Data Protection) www.cnpd.pt.
Right of access
The holder of personal data has the right to obtain from the UIP confirmation that the data concerning them is or is not processed and, if appropriate, access to their personal data and to the information provided for by law.
If you want more than one copy of your personal data which is being processed, the UIP can request payment of a service fee for administrative costs.
Right to rectify
The holder of personal data has the right to obtain from the UIP without undue delay the rectification of inaccurate or incomplete data concerning them.
Right to erasure of data ("right to be forgotten")
The holder of personal data has the right to obtain from the UIP the erasure of their data, without undue delay, and the UIP has an obligation to erase the personal data, without undue delay, when it applies, in particular, to one of the following reasons:
a) The personal data is no longer needed for the purpose for which it was collected or processed;
b) The holder has withdrawn their consent for the processing of personal data (in cases where processing is based on consent) and there is no basis for such processing;
c) The holder has opposed the processing and there are no legitimate prevailing interests that justify the processing thereof;
Right to restrict processing
The data subject has the right to obtain from the UIP the restriction of processing, if applicable, in one of the following situations in particular:
a) Disputing the accuracy of personal data, in a time period which enables the UIP to verify its accuracy;
b) The processing of data is lawful and the data subject opposes the erasure of personal data and requests instead the restriction of its use;
c) The UIP no longer needs personal data for processing purposes, but such data is required by the holder for tax purposes, accounting periods or defence of legal claims;
d) If you oppose processing, the legitimate grounds of the controller take precedence over those of the data subject, until it is verified.
Right to data portability
If the processing depends on the consent of the data subject and that consent has been provided automatically, the data subject has the right to receive the personal data relating to them and which they have provided to the UIP in a structured, commonly used and automatic way.
Right to object
In cases where data processing is carried out based on the legitimate interests of the UIP; or 2) the processing of data is carried out for the purposes of direct marketing or 3) profiling, you may still, at any time, object to the processing of your personal data.
Can I revoke my consent at a later date?
If consent is legally required for the processing of personal data the data subject has the right to withdraw consent at any time, although that right does not compromise the lawfulness of the processing carried out on the basis of consent previously given or the subsequent processing of the same data, based on another legal basis, such as compliance with the contract or legal obligation to which the UIP is subject.
Should you wish to withdraw your consent, you may contact us at dpo@uip.pt or describe the way in which you wish to withdraw consent.
How does the UIP use cookies and similar technology?
To provide a better service to the user, we use cookies, i.e. tiny text files stored on the hard disk by a web page server. This technology is mainly used by the UIP for:
Do you have any questions?
If you still have some questions regarding the processing of your personal data, or you wish to exercise any of your rights, please contact us:
Esther Marijuan: dpo@uip.pt | +351 289 500 100
From time to time the UIP will update this privacy policy. We would request that you periodically review this document to keep updated.
